Privacy Policy- Ambition Home Care

Your Privacy Matters To Us

Ambition Homecare respects each website visitor’s privacy. We value your personal information and never use or share it without your consent. We follow the rules and regulations of the Privacy Act 1988 and the Privacy Amendment (Private Sector) Act 2000. Your data and information are safe with us. We never conduct or encourage surveys on our website and never send emails and newsletters without permission.

Purpose

Ambition Homecare respects and protects the privacy of our website visitors, clients, employees, volunteers and everyone else who contacts us. We adhere to the Privacy Act 1998 and the Privacy Amendment Act 2000 while maintaining your personal information. This policy is freely available on our website. In special cases of vision-impaired individuals and non-English readers, we make this policy’s hard copy available. Contact our managers and get your privacy policy copy without hassle.

We ensure an appropriate system to handle your personal information and the process of collecting, storing and using the data. We use the data to help you with your healthcare issues and form a contact base for emergencies. Our site does not send emails or other information your way without your permission.

Here is what our privacy policy explains to readers –

The scope of our privacy policy
The type of information we collect
Why and how do we do it
Our commitment to your privacy
Our way of storing and disclosing your information
Ways we protect your personal information
Your rights to correct or change your personal information
Privacy policy complaint procedure and rights
How to contact us and more

Our legal team can make changes to the privacy policy without prior notice to anyone. We will update the changes on this site before applying them to the policy to maintain transparency. By doing so, we adhere to new laws regarding privacy policies and ensure a transparent system for managing your data.

Scope

This policy applies to everyone, including our clients, website users, employees, contractors, job applicants and other individuals who share their personal information with us. We collect information to get insights on your healthcare needs, recruitment purposes, employment and volunteering opportunities. We don’t let third-party websites or services collect or use your personal information. However, some of our contractors and employees can process the data on behalf of Ambition Homecare by following all the rules listed in this policy.

Your Privacy is Our Priority

We ensure multilayered security measures to protect the personal information that you have shared with us. We respect your privacy and employ reliable data systems to safeguard it.

All the information we collect is stored electronically in cloud management systems or computer hard drives. You can rest assured by knowing that your information is in safe hands. We protect your data against unauthorised access, misuse, data loss and improper alteration.

We collect your personal information to tailor our solutions and provide you with the best healthcare possible. Your data’s confidentiality is our duty and protect it with all means.

Reasons We Collect Your Information

To provide you with tailored care solutions that suit your preferences, lifestyle choices and health requirements, we may ask you for crucial personal information. Then, we use and store this information for our records and government policy requirements. Here are the crucial reasons why we do it:

To provide you with the best suitable services and support
To help you understand the extensive range of our car services
To get the right staff for you
For law purposes and records
To send emails and other marketing resources (you can stop these emails by reporting back to us)
To respond to individual requests or complaints
To communicate with you via phone, email and other means
To review our services and implement improvements
For research, quality assurance and other purposes

We will ask for your consent if we are using your information for other reasons not mentioned in this list unless we have to use the information for law permits and records.

The Information We Collect

We collect relevant and personal information to provide tailored and quality care solutions. This data is solely used for curating an exceptional experience for you throughout our service. We do not use your data for other purposes unless we have to for law requirements. In case of sensitive information, we only receive it with your full consent.

The personal information we collect may include the following:

Your contact details
Name, gender, etc
Email address and home address
Your date of birth or age
Your identification documents, such as driving license (If required)
Your marital status
Medical and support needs
Medical and health backgrounds or history
Billing details for payments and reimbursement
Your insurance policy details
Your family members or previous caregivers
Your cultural background, religious beliefs and preferences
Records of interactions between you and our healthcare consulting staff and more

We do not force you to share any information if you are not comfortable with it. If that’s the case, you should raise your concerns immediately. Your personal information is safe with us. We do not sell or use this information for illegal activities. In the process, if you have to share someone’s information, you should ask for their consent and let them go through this privacy policy.

How We Collect, Use, and Store Your Personal Information?

At Ambition Homecare, we collect personal information to provide the best care and services. We aim to collect your information directly from you whenever possible. We limit our collection to the information necessary to fulfil our services and responsibilities.

We collect your personal information via the following methods –

Directly asking you for your information to offer tailored solutions
From our website enquiries
From your previous caregivers or family members
From your healthcare providers
When you contact us via phone, email, mail, or in person

In case you are our employee or staff member, here is how we collect your data:

By filling out the information forms
Face-to-face or other communication means
Via email, phone or social media
Via website
Via your resume and other submitted documents

Use of Information

We use your personal information to:

Provide the right care and services for you
Communicate with you through various channels, including phone, email, and face-to-face
Improve our services based on your feedback
Handle complaints and respond to your needs

We do not use secret ways to get your information. Everything is transparent and has clarity. Plus, we never use or collect your information without your consent. However, we collect your personal information from open sources, such as journals, newspapers, social media sites and the Internet. When we collect the information from these sources, we manage the information according to our privacy policy.

We always try to collect the information directly from you. However, in some cases, we may get the data from a third party. Our web server collects the following data of each visitor for statistical purposes:

The number of users visiting the website
Time and Date of visits
Traffic Patterns
Number of Pages Viewed

This is just the statistical data that never discloses information about the visitor or their browsing activity. The sole purpose of this data is to evaluate our website performance and content improvement.

Your personal information is stored securely, whether in electronic or hard copy format. We protect it with security measures like encryption, secure passwords, and locked storage. We keep a check on our systems to ensure your information is safe from unauthorized access or disclosure.

We respect your privacy and will not sell or disclose your personal information to any external party for marketing purposes. We only use your sensitive information, such as health details to provide the care you need. We will not share this information without your consent unless required by law or in emergencies. In such cases, we will attempt to contact your emergency contact before releasing any information to other healthcare providers.

We may use your personal information for direct marketing, but only if:

We collected the information directly from you
It’s reasonable to expect that we might use the information for this purpose
We provide an easy way for you to opt out of these communications
You haven’t opted out already

You have the right to opt out of marketing communications from us at any time. If you want to access our services anonymously, we will try to proceed with your request unless it’s impractical or legally required for us to identify you.

We are committed to protecting your privacy and will only use your sensitive information to provide the care you need. We will not share your information without your consent unless required by law or in emergencies.

At Ambition Homecare, your privacy and security are our priority, and we take every step to ensure your information is handled with care.

Note: Our website may contain other website links but their privacy policies are not our responsibility. You should engage in such websites with your consent

How Do We Disclose Your Personal Information?

At Ambition Homecare, we value your privacy and only disclose your personal information for providing quality care and services. We ensure that any information disclosure is necessary for fulfilling our responsibilities.

When and Why We Disclose Information

We may disclose your personal information to comply with legal obligations, manage insurance matters, and meet occupational health and safety requirements. We only share your information for the primary reasons we collected it and for related purposes that you would reasonably expect.

Who We Share Your Information With

We may need to share your personal information with trusted third parties in some situations which can be the following:

Service Providers: We ,may have to share your information with contractors or subcontractors who help us deliver our services, such as mail processing, printing, and market research. We ensure these providers are bound by contracts that limit the use of your information to specific purposes.
Employment References: Individuals or organizations you have named as references in your job application.
Affiliated Entities: Companies or organizations that are part of our network and help us provide care and services.
Third-Party Partners: Businesses engaged to perform tasks like marketing or advertising on our behalf.
Legal and Professional Advisors: Accountants, auditors, and lawyers who assist us in fulfilling our legal and business obligations.
Authorized Individuals: People you have given permission to receive information on your behalf.
Legal Compliance: Any persons permitted by law, such as for criminal record checks or workplace law compliance.

By receiving our services, you acknowledge and agree that we may disclose your personal information in the ways described above. We take all necessary steps to ensure your information is shared responsibly and only with those who need it to support your care.

How Do We Protect Your Personal Information?

When you share personal details, like credit card numbers or other sensitive information, over the Internet, it’s important to understand that there are some inherent risks. While we make every effort to secure the information you send to our website, there is always a chance that a third party could intercept it during transmission. By using our website, you acknowledge that Ambition Homecare is not liable for any security breaches, viruses, or other malicious software that may affect your computer or result in data loss.

How We Safeguard Your Information

We take your privacy seriously and store your information securely within our office. Access to your personal data is strictly controlled and limited to our staff and trusted partners. We employ a combination of physical, electronic, and management practices to keep your information safe. These include:

User Logins: Access to your information is protected by strict user login controls.
Secure Servers: Our servers are housed in secure locations with multiple layers of physical protection.
Staff Training: All our staff are trained in information security practices.
Confidentiality Laws: We adhere to strict client confidentiality laws to ensure your information is only accessed by those who need it.

If a data breach or a suspected breach occurs, we act quickly to investigate it. We analyse whether the breach could cause serious harm to any individual and comply with legal requirements, including notifying the Office of the Australian Information Commissioner (OAIC) and any affected individuals if necessary. If you have any concerns or suspect that a data breach may have happened, please contact us immediately so we can take appropriate action to avoid any risks.

Your Right to Access and Correct Your Information

You can update the data you have provided us by contacting our Client Managers or General Manager. You can also get a copy of your medical records, simply submit a written request to our manager, along with proof of your identity.

To ensure the security and integrity of the information we hold, we may ask you to follow certain procedures before we grant access to or allow changes to your personal information. This might involve filling out a request form or verifying your identity to our satisfaction.

Situations Where We May Limit Access

There are certain circumstances where we might not be able to grant you access to your personal information. These include:

If providing access could pose a serious threat to anyone’s health, safety, or public safety.
If access could impact the privacy of others.
If the request is considered frivolous or vexatious.
If the information relates to legal proceedings and wouldn’t normally be accessible through those proceedings.
If access could reveal our intentions during negotiations with you.
If providing access would be unlawful or if we are required to deny access under Australian law or a court order.
If there is suspected unlawful activity or misconduct that requires further investigation.
If access could compromise enforcement activities by an enforcement body.
If the information includes internal evaluations related to commercially sensitive decisions.

How We Handle Your Requests

If you request access to your personal information, we will:

Respond to your request within a reasonable time frame.
Provide the information in the manner you have requested, if it’s reasonable and practicable.

If we are unable to give you the access due to one of the above exceptions, or if we can’t provide the information in the requested format, we will provide you with a written notice explaining the reasons for our decision (as much as is reasonable) and inform you of the steps you can take to make a complaint.

We have the right to charge a reasonable fee to cover any expenses related to providing access to your personal information, such as photocopying costs. This policy doesn’t override any other informal or legal methods by which you might access your information.

Ensuring Accuracy

We are committed to maintaining accurate, up-to-date, and complete records. If we find that any information we hold about you is incorrect or outdated, we will update our records promptly. Please keep us informed of any changes to your personal details so we can keep our records current.

Your Rights to File A Complaint

You have the right to:

Access the personal information we hold about you
Request correction of any inaccurate or incomplete information
Request the deletion of your personal inform
Object to the processing of your personal information

How We Handle Your Complaint

When we receive your complaint, we aim to address it effectively and fairly. Here’s how we typically handle the process:

Request for More Information: To investigate your complaint thoroughly, we might ask for additional details. Please provide as much information as you can, including relevant dates and any documents. Rest assured, all information will be kept confidential.
Discussing Options: We will explore possible ways to resolve the issue with you. If you have any ideas on how you’d like the matter to be handled, please let us know and discuss them with our Manager.
Investigation: If needed, we will investigate your complaint. We aim to do this within a reasonable time frame. We might need to contact others involved to get a full picture and move forward with your complaint.
Employee Conduct: If your complaint relates to the behaviour of one of our staff members, we will discuss the issue with the employee involved and seek their input to help resolve the matter.

We are committed to resolving your concerns and improving our services. If you have any questions or need further assistance during this process, please don’t hesitate to reach out.

Cookies and Tracking Technologies

Cookies are small data files stored in your device. Our website will ask you to accept the cookie to enhance your website experience and remember the user. You can disable the cookie option by using different settings in your browser. However, that may result in restrictions on using some of our website’s features.

Our Contact Details

If you have any concerns, complaints or questions regarding our privacy policy, you can reach out to us using these resources:

Mail: info@ambitionhomecare.au

Contact: 1300 668 655

Address: Office 4 / Level 1 / 277 Heaths Rd, Werribee Vic 3030

Privacy Policy